TENCENT(HK:00700) 财联社·2025-10-09 14:07Core Viewpoint - The recent incident regarding "Tencent Video VIP account being suspended for 7 days due to exceeding device limits" has sparked widespread attention and discussion among users, highlighting the tension between account security measures and user experience [1][9]. Device Limitations and Membership Types - Tencent Video VIP accounts allow a maximum of 3 devices for cumulative playback, with only 1 device allowed for simultaneous playback. In contrast, SVIP accounts can support 8 devices for cumulative playback and 3 devices for simultaneous playback. Family card memberships allow for 10 devices with 4 devices able to play simultaneously [5][7]. - Users exceeding the device limit will trigger an account protection period, during which the account will be temporarily suspended to safeguard user rights and account security [6][9]. Account Protection Mechanism - When an account enters the protection period, users have four recovery options: waiting for the protection period to end, manually restoring the account (with two opportunities), or upgrading to SVIP or family card memberships to unlock additional privileges [6][8]. - The protection period for the account in question lasted from October 7 to October 14, 2025, during which the user was unable to access their account due to exceeding the device limit [2][8]. Industry Context and User Reactions - The enforcement of device limits has led to significant user backlash, with many expressing understanding of the need for security but questioning the fairness of the suspension and the lack of refunds for the service during the downtime [9][12]. - Tencent's rationale for these measures is to combat rampant black market activities, including piracy and account sharing, which reportedly result in over 20 billion yuan in losses annually for the television industry alone [10][12]. Balancing Copyright Protection and User Experience - The incident underscores the ongoing challenge for streaming platforms like Tencent Video in balancing copyright protection with user experience. Industry experts suggest that optimizing the execution of these rules to minimize negative impacts on legitimate users is crucial for the sustainable development of the industry [12].