今秋第一批吃蟹的，成了大冤种？

Core Viewpoint - The article discusses the disappointing experiences of consumers purchasing live crabs and crab cards during the annual crab season, highlighting issues with product quality and redemption difficulties [4][5][6]. Group 1: Product Quality Issues - Many consumers reported receiving crabs of poor quality, including empty shells, bitter taste, and unformed crab roe and fat, which did not meet the advertised standards [7][8]. - Some consumers received dead crabs upon delivery, raising concerns about freshness and potential food safety risks [7][8]. - Complaints about weight discrepancies were also noted, with some consumers receiving less than what they paid for [8]. Group 2: Redemption Difficulties - The process of redeeming crab cards has been described as frustrating, with many consumers facing challenges in booking their orders due to fully booked slots and unresponsive customer service [10][11]. - The business model of selling crab cards, which is intended to manage supply and quality, has led to inefficiencies and consumer dissatisfaction, as many are unable to redeem their purchases in a timely manner [10][11]. - There are concerns that companies may profit from unredeemed cards, as a significant portion of consumers may not follow through with redemption, leading to potential financial gains for the sellers [12]. Group 3: Consumer Complaints and Industry Response - The article notes that complaints regarding crab quality and redemption issues are not new, with a cumulative total of 5,459 complaints recorded on third-party platforms [14]. - The brand "Crab Lady" has been frequently mentioned in complaints and has faced penalties from industry associations for practices such as false advertising and selling products with weight discrepancies [15][16]. - Regulatory measures have been introduced to address these issues, including standards for online crab card sales and penalties for non-compliance, aimed at improving the overall market environment [16][17].