理想TOP2·2025-10-13 10:29Core Viewpoint - The article highlights the low delivery experience of a specific automotive company, focusing on four main dimensions that contribute to customer dissatisfaction, including slow delivery, missed replacement subsidies, vague delivery timelines, and poor attitudes from delivery personnel [1][2][3][4]. Group 1: Delivery Experience Issues - Customers perceive the delivery process as slow, particularly for models i8 and i6, due to the company's inability to accurately gauge demand for new models, leading to insufficient production capacity [1]. - There is a concern regarding missed replacement subsidies, as the company did not anticipate the discontinuation of these subsidies in various regions during Q3 and Q4 of 2025, limiting their ability to adjust production plans accordingly [2]. - The delivery timelines provided by the company are considered too broad, causing inconvenience for customers who may have other commitments during the delivery period, and the inflexibility in rescheduling adds to the frustration [3]. Group 2: Customer Feedback and Attitudes - The overall attitude of delivery personnel is perceived negatively, especially during the high demand period for new models, which has led to increased customer complaints and dissatisfaction [4]. - A specific case illustrates a customer's poor experience, highlighting issues such as lack of proactive communication, last-minute changes to delivery schedules, and perceived disrespect from delivery staff [5][6][8].