建立健全基本制度，加强金融消费者权益保护丨金融普及教育专题

Core Viewpoint - The article emphasizes the importance of consumer rights protection in the financial sector, particularly in the context of China's economic development and the evolving financial landscape. It highlights the need for a robust framework to safeguard consumer interests and enhance financial literacy, especially in the face of digital finance advancements [5][10]. Group 1: Financial Consumer Rights Protection - Financial consumers are crucial participants in the market and play a significant role in promoting high-quality economic development. Protecting their rights is essential for maintaining market confidence and preventing financial risks [5]. - The Chinese government has prioritized consumer rights protection, with recent meetings emphasizing the need for a comprehensive approach to enhance the legal and institutional framework [5][10]. - The article discusses the establishment of a multi-faceted consumer protection system that includes regulatory measures, infrastructure improvements, and collaborative governance to address the evolving challenges in consumer rights protection [5][10]. Group 2: Financial Education and Literacy - The development of inclusive finance has gained momentum since its introduction in 2013, with a focus on integrating financial education to enhance the financial literacy of various social strata [6][7]. - The "Golden Benefit Project" aims to empower individuals through financial knowledge, transforming opportunities into capabilities, thereby addressing financial exclusion [6][7]. - The article stresses the need for a comprehensive financial education system that involves government support, educational initiatives, and community engagement to improve national financial literacy [7]. Group 3: Dispute Resolution Mechanisms - The article outlines the increasing complexity of financial consumer disputes and the necessity for effective resolution mechanisms to prevent systemic risks [8][9]. - It proposes a collaborative governance model that integrates professional mediation organizations, financial management departments, and specialized courts to enhance dispute resolution efficiency [8][9]. - The use of technology, such as AI and blockchain, is recommended to improve the transparency and effectiveness of dispute resolution processes, thereby reducing the cost of consumer rights protection [9]. Group 4: Digital Finance and Consumer Protection - The rise of digital finance presents new challenges for consumer rights protection, necessitating the development of a new regulatory framework tailored to the unique aspects of digital financial services [14][15]. - The article advocates for the establishment of a public digital complaint platform to facilitate consumer rights protection in the digital finance space [14][15]. - It emphasizes the importance of enhancing consumer education regarding digital finance to improve awareness and risk management among consumers [15].