维保不进站 直服“送上门”！三一重卡如何改写售后法则？

Core Viewpoint - The article highlights the successful implementation of SANY Heavy Truck's direct service model, which enhances customer satisfaction and operational efficiency for logistics companies, particularly in the electric heavy truck sector. Group 1: Service Model and Customer Experience - SANY Heavy Truck's direct service model allows for quick response times, with service engineers arriving on-site within one to two hours to resolve issues, ensuring minimal downtime for drivers [1][14]. - The company has established a strong relationship with clients, exemplified by the case of Liuhe New Energy, which transitioned to SANY electric heavy trucks after initial challenges with other brands [5][9]. - Liuhe New Energy's fleet, primarily consisting of SANY trucks, has achieved over 200,000 kilometers in total mileage with low maintenance costs, reinforcing the reliability of SANY's products [9]. Group 2: Operational Efficiency and Cost Savings - The shift to electric heavy trucks is driven by both environmental policies and cost considerations, with SANY electric trucks costing significantly less to operate compared to traditional fuel vehicles [16]. - Liuhe New Energy's operational model emphasizes the importance of vehicle reliability, as downtime directly impacts profitability and driver income [10]. - The company has been recognized for its environmental efforts, being selected for the Ministry of Transport's zero-carbon pilot project, which is attributed to SANY's support and service [17]. Group 3: Future Improvements and Customer Feedback - Liuhe New Energy expressed a desire for improved parts availability, as the current supply chain is still under development, with a new parts center expected to be operational by the end of October [12]. - The direct service model has been praised for alleviating many operational challenges, allowing drivers to contact service engineers directly for quick resolutions [14]. - SANY Heavy Truck's commitment to customer service is evident in their proactive approach to addressing client needs and enhancing service quality [12][14].