花5200万造了个“烂摊子”？28年老系统被弃，结果新系统上线即「翻车」，员工怒喊：“赶紧换回旧的！”

Core Viewpoint - The modernization upgrade intended to improve efficiency in the Honolulu permitting process has turned into a collective nightmare for employees, with the new system HNL Build being labeled a "complete failure" and causing significant operational chaos [1][3][17]. Summary by Sections System Overview - HNL Build, a $7.3 million (approximately 52 million RMB) system based on Salesforce, was expected to streamline the permitting process and enhance transparency and efficiency [2][6]. - The system replaced the old POSSE system, which had been in use for 28 years and was highly customized for the city's specific needs [5][6]. Employee Feedback - Following the launch of HNL Build, employees reported immediate issues, leading to a survey where most gave the system the lowest possible rating of 1, with no one rating it a 5 [7][9]. - Employees expressed a strong desire to revert to the old system, citing a lack of trust in HNL Build and significant operational difficulties [9][12]. Operational Challenges - Key problems identified with HNL Build include a lack of tracking capabilities, slower processing times, and a decrease in the number of permits issued, which dropped significantly in August before recovering slightly in September [11][12]. - Employees noted that tasks that previously took minutes now require hours, and the system lacks essential features like edit tracking and the ability to trace changes [13][15]. System Limitations and Responses - The implementation team, Speridian, has been criticized for not addressing the severity of the issues, often responding with generic replies about system limitations [16]. - Despite claims of ongoing improvements and training, employees believe the core structural issues of the system are the real problem, not a lack of training [16][18]. Conclusion - The transition from a stable, transparent, and traceable old system to a complex and chaotic new system has led to a significant decline in operational efficiency, with employees feeling that the goals of the upgrade have been completely missed [17][18].