中通快递回应被约谈！

Core Viewpoint - The State Post Bureau of China has conducted an administrative interview with ZTO Express due to non-compliance in operational practices, highlighting issues such as service quality and the protection of courier rights [4][5]. Group 1: Regulatory Actions - The State Post Bureau pointed out that ZTO Express has been adjusting operational rules arbitrarily, leading to low service quality and inadequate protection of courier rights [4]. - ZTO Express is required to strictly implement service network management responsibilities, improve service quality, and enhance compliance systems [4]. Group 2: Company Response - ZTO Express has committed to seriously addressing regulatory requirements and rectifying identified issues [5]. - As of June 30, 2025, ZTO Express plans to have approximately 6,000 direct network partners and operate over 31,000 collection and delivery points, along with around 110,000 terminal stations [5]. Group 3: Industry Overview - The postal industry has shown a stable and positive trend in the first three quarters of 2025, with business revenue and delivery volume reaching 1.3 trillion yuan and 158.26 billion pieces, respectively, marking year-on-year growth of 7.7% and 15.0% [6]. - The express delivery business generated revenue of 1.1 trillion yuan and handled 145.08 billion pieces, with year-on-year increases of 8.9% and 17.2% [6]. - Average express delivery prices have stabilized and increased by 0.5% from the second quarter, with prices recorded at 7.35 yuan, 7.36 yuan, and 7.55 yuan per piece from July to September [6]. - Service quality has improved, with a 72-hour delivery rate of 86.47% in key areas, up 2.08 percentage points from the previous year, and a public satisfaction score of 85.0, an increase of 1.3 points [6].