YOUNG财经 漾财经·2025-10-29 11:04Core Viewpoint - The Ministry of Industry and Information Technology (MIIT) has identified issues with customer service accessibility for several internet companies, including iQIYI and Zhuanzhuan, highlighting the need for improvement in service capabilities [2] Group 1: Customer Service Issues - The MIIT's recent report on telecommunications service quality for Q3 2025 indicates that certain internet companies' customer service hotlines were found lacking [2] - Specific companies such as Sogou Browser and Dida Chuxing did not provide access to human customer service representatives, while iQIYI, Zhuanzhuan, and Sohu News had human customer service lines that were unreachable [2] - The MIIT has urged these companies to rectify the issues and enhance their service capabilities [2]