中国证券业协会发布《2024年度证券公司投资者服务与保护报告》

Core Viewpoint - The report emphasizes the importance of enhancing investor services and protections in the securities industry, aligning with the spirit of recent national policies and guidelines, particularly focusing on the needs of small and medium investors [2][3]. Summary by Sections Introduction - The report is the sixth annual publication by the China Securities Association, aimed at implementing the directives from the 20th National Congress and subsequent meetings, as well as the new "National Nine Articles" and the capital market "1+N" policy framework [1]. Main Report - The securities industry will adhere to Xi Jinping's thoughts and prioritize a people-centered approach to improve service quality and protect the rights of investors, especially small and medium investors [2]. - The report outlines the establishment of a multi-layered, full-process, and three-dimensional investor protection system, including the introduction of two new industry standards for customer feedback and complaint handling [2]. - A total of 236,700 investor education activities were conducted throughout the year, reaching over 1.4 billion individuals, focusing on protecting investor rights and boosting confidence in the market [2]. - The use of technology, such as artificial intelligence and large language models, is emphasized to enhance service efficiency and customer experience, providing more personalized and intelligent services [2]. - The report highlights the success of online mediation platforms, resolving 332 disputes with a total settlement amount of 7.7694 million yuan, showcasing the effectiveness of the diversified dispute resolution system [2]. Future Directions - The association plans to continue its self-regulatory and service-oriented role, enhancing the systematic and coordinated approach to investor services and protections, aiming for higher standards and more effective measures to safeguard the rights of small and medium investors [3].