一天蒸发300亿美元！美国金融科技史上罕见“血案”是怎么酿成的

Core Viewpoint - Fiserv's stock price collapse is primarily attributed to management failures, including poor pricing strategies, overpromising growth, and a sluggish corporate culture in responding to customer needs [2][3][4]. Financial Performance - The new CEO Mike Lyons revised the adjusted EPS forecast for the year from $10.15-$10.30 to $8.50-$8.60, a reduction of over 16%. Revenue growth expectations were cut by more than half, from 10% to 3.5%-4% [2]. - In Q3, Fiserv's revenue grew only about 1% year-over-year to $4.92 billion, falling short of the expected $5.36 billion by over 8%. The adjusted EPS was $2.04, nearly 23% below the anticipated $2.64 [2]. Management Issues - The crisis reflects a failure of management rather than a technical failure, with the previous CEO setting overly aggressive growth targets and implementing a pricing strategy that led to significant customer attrition [3][9]. - Lyons acknowledged that the challenges faced were largely self-inflicted, stemming from short-term focused initiatives that compromised the company's ability to deliver products to customers [9][10]. Customer Reactions - Customers expressed dissatisfaction with the high fees associated with Clover's payment terminal system, leading many to switch to cheaper alternatives like Square or Toast [7][8]. - Analysts raised concerns about the sustainability of Clover's revenue growth, noting that its revenue growth was outpacing the growth in payment volume, which typically should align [8]. Analyst Reactions - Analysts reacted swiftly to Fiserv's poor performance, with BTIG describing the financial results as "astonishingly bad" and other analysts expressing disbelief at the magnitude of the earnings miss and guidance cut [11]. - Mizuho's analyst maintained a cautiously optimistic outlook, comparing the situation to a medical emergency that could lead to recovery if managed properly [11]. Strategic Changes - Fiserv announced several remedial measures, including reversing pricing changes for Clover, launching a new technology strategy, and making significant leadership adjustments [11][13]. - The company appointed a new CFO and introduced new board members to help steer the organization through this crisis [12][13]. Market Implications - The situation serves as a warning that even entrenched companies in the digital economy can collapse due to management missteps, especially in a competitive landscape with decreasing investor tolerance [4][13].