理想汽车，致歉

Core Viewpoint - The company acknowledges a fire incident involving the 2024 model of the Li Auto MEGA vehicle, expressing sincere apologies to the affected user and emphasizing the importance of user safety and proactive measures to address potential risks [1][2]. Group 1: Incident Overview - On October 23, 2025, a fire incident occurred involving the Li Auto MEGA 2024 model, prompting immediate attention from users, media, and the public [1]. - The company has initiated an internal investigation and is cooperating with relevant authorities to conduct a thorough examination of the incident [1]. - Preliminary findings indicate that a batch of vehicles may have a cooling liquid corrosion issue, which could lead to battery thermal runaway under specific conditions, posing safety risks [1]. Group 2: Safety Measures and Recall - The company has filed a recall plan with the State Administration for Market Regulation to conduct safety inspections and repairs on all vehicles from the affected batch [2][10]. - A total of 11,411 vehicles produced between February 18, 2024, and December 27, 2024, are included in the recall, with free replacements of cooling liquid, battery, and front motor controller being offered [11]. - The company will extend the warranty for the recalled vehicles by an additional 2 years or 40,000 kilometers, ensuring a total warranty of 10 years or 200,000 kilometers [11]. Group 3: Response to the Incident - The company recognizes the need for improved risk assessment and response strategies, particularly for unprecedented low-probability risk scenarios [5][8]. - The cloud-based warning system had detected alerts approximately four hours before the incident, but the company failed to take immediate action due to the lack of prior incidents of non-collision fires [5]. - Future strategies include enhancing training for frontline teams, optimizing the cloud warning response protocols, and implementing stricter testing for liquid chemical materials [8][9]. Group 4: Investigation and Communication - The company is committed to transparency and will continue to cooperate with authorities for a comprehensive investigation, while taking proactive measures to address any identified risks [6][10]. - Users are encouraged to report any issues or warnings received from their vehicles, and the company has established a 24-hour customer service hotline for support [12].