高光、失血与急转：喜茶加盟800天

Core Viewpoint - Heytea, once a leading brand in the tea beverage industry, faced significant operational pressures due to high costs and declining sales during the pandemic. The company opened franchising in late 2022 to accelerate expansion and reach lower-tier markets, which initially contributed over 50% of its revenue in 2023. However, the rapid expansion led to operational challenges and conflicts with franchisees, ultimately resulting in the suspension of the franchise program after two years [4][5][6][10]. Summary by Sections Franchise Strategy and Initial Success - Heytea's franchise model was seen as a "lifesaver," contributing significantly to revenue growth in 2023, with franchise operations accounting for over 50% of total income [4][10]. - The company initially maintained strict standards and brand integrity in its franchise operations, which provided some brand support during the early stages of franchising [4][5]. Challenges Faced by Franchisees - Franchisees encountered multiple challenges, including cost pressures, operational restrictions, and intense market competition, leading to a deterioration of confidence in the brand [5][6][10]. - Many franchisees reported long-term losses, with some expressing frustration over the lack of support from the headquarters, particularly regarding product launches and cost management [6][10]. Decline in Performance - Franchisees experienced a significant drop in sales, with average daily revenues declining from over 600,000 yuan to as low as 2,000 yuan per store within a year [7][10]. - The competitive landscape intensified, with brands like Gu Ming offering similar products at lower prices, further eroding Heytea's market position [8][10]. Operational Inefficiencies - Heytea's strict operational guidelines, aimed at ensuring food safety and quality, inadvertently increased costs for franchisees, leading to unsustainable business models [9][10]. - The company's franchise model struggled with efficiency, as the lengthy setup process and equipment delivery issues hampered timely openings for new stores [24][25]. Strategic Shift and Suspension of Franchising - In early 2024, Heytea announced the suspension of its franchise program, recognizing the need to reassess its operational strategy and address the underlying issues within the franchise system [10][36]. - The company is now focusing on refining its brand image and product offerings, aiming to return to a higher-end market position while providing better support for existing franchisees [37][38].