MEITUAN(HK:03690) 新浪财经·2025-11-02 08:00Core Viewpoint - Meituan has launched a new feature allowing delivery riders to block malicious customers, addressing the riders' demands for fairness and respect in their work environment [1][2]. Group 1: Feature Implementation - The "block malicious customers" feature is now fully operational across the country, enabling riders to apply for blocking users who have engaged in abusive behavior [1]. - Riders can submit evidence such as recordings or chat logs to support their request to block a user for a period of one year, with the option to block up to two users at a time [2]. - The blocking period lasts for 365 days, after which it automatically expires, and riders can adjust their block list at any time [2]. Group 2: Market Context - As the food delivery market expands, conflicts between riders and customers have become more frequent, with reports of riders facing unreasonable demands and negative reviews for trivial issues [2]. - The introduction of this feature is seen as a response to the growing need for protection and support for delivery riders in the face of customer misconduct [3]. Group 3: Industry Reactions - Reactions from riders are mixed; some appreciate the protection it offers, while others believe that blocking two users is insufficient given the competitive nature of the delivery market [3]. - Industry experts view this initiative as a positive step towards providing more choices and protecting the rights of both riders and customers [3].