Core Viewpoint - The article discusses the challenges faced by a hotel employee, who is experiencing a shift in workplace culture due to the introduction of a new manager with a strong focus on data-driven decision-making and internet-based strategies, which contrasts with the traditional methods previously employed in the hotel industry [4][5][6]. Group 1: Changes in Management Style - The new manager, referred to as A, emphasizes the need for data cleaning, analysis, and visualization, which has left employees confused and overwhelmed [4][6]. - A has implemented frequent meetings and performance reviews, introducing terminology and practices that are unfamiliar to the local staff, leading to a sense of anxiety and frustration among employees [6][8]. - The hotel management expresses strong support for A's approach, indicating a shift towards a more modern, internet-driven operational model [12]. Group 2: Employee Reactions and Adaptation - The employee, referred to as S, initially admires A's background and skills but soon realizes that A's strategies are not effectively applicable to their local context [10][11]. - S feels that the traditional methods of building client relationships through personal connections are being undermined by A's focus on data and presentations, which do not resonate with local clients [12][13]. - There is a growing sentiment among employees that A's approach, while theoretically sound, lacks practical application in their specific market [13][17]. Group 3: Broader Implications for the Industry - The article highlights a broader trend in the hospitality industry where traditional practices are being challenged by new, data-driven methodologies, raising questions about the effectiveness of such transitions in local markets [10][12]. - The tension between modern management practices and traditional hospitality values reflects a larger industry shift, where companies must balance innovation with established customer relationship practices [15][17]. - The narrative suggests that while there is a push for modernization, the unique characteristics of local markets must be considered to avoid alienating existing customer bases [11][15].
当大厂高管空降县城五星酒店
虎嗅APP·2025-11-16 13:29