顶尖CEO如何讲好企业故事
麦肯锡·2025-11-18 07:45

Core Insights - The article emphasizes the critical role of CEOs in effectively connecting with stakeholders, highlighting their responsibilities in establishing communication standards, embodying organizational culture, and speaking out during pivotal moments [2][3]. Group 1: CEO's Role and Responsibilities - CEOs are expected to provide authoritative insights on disruptive trends such as geopolitical tensions and the rise of generative AI, as stakeholders increasingly look to them for guidance [2][3]. - Research indicates that nearly 60% of the public believes a CEO's actions directly influence their perception of a company [2][3]. - The Edelman Trust Barometer shows that CEOs are among the most trusted social figures, which comes with heightened expectations for transparency and consistent communication [3]. Group 2: Communication Strategy - Effective stakeholder management has become a primary agenda for CEOs, with notable examples from influential leaders like Jamie Dimon and Larry Fink, who use annual shareholder letters to convey strategic intentions [4]. - High-performing CEOs reportedly spend an average of 30% of their time engaging with external stakeholders, which varies based on company type and industry [4][5]. - CEOs must actively cultivate dynamic partnerships with diverse stakeholders to enhance their leadership influence and drive sustainable growth [3][4]. Group 3: Cultural Leadership - A strong organizational culture is essential for effective communication with stakeholders, as it fosters trust and accountability among employees [6][7]. - CEOs are not only cultural advocates but also play a crucial role in disseminating the company's values and mission, thereby creating a sense of belonging among employees [6][7]. - The article highlights the importance of CEOs engaging their executive teams in cultural initiatives to ensure a unified approach to value dissemination [8]. Group 4: Crisis Management - In a landscape characterized by ongoing crises, CEOs must quickly assess when and how to address complex social issues, particularly in the face of misinformation [10][11]. - Effective crisis management requires the CEO to assemble a team of key executives to collaboratively navigate challenges and ensure a coordinated response [10][11]. - The article underscores the necessity for CEOs to maintain transparency and uphold the company's values during crises, as demonstrated by leaders like Mary Barra of General Motors [10][12].