小米回应“潜水手表不能潜水”

Core Viewpoint - The company clarifies that the recent online criticism regarding the Xiaomi Watch S4 Sport's diving capabilities is entirely unfounded and emphasizes the importance of factual discussions while condemning misleading information that harms its reputation [1][4]. Product Differentiation - The Xiaomi Watch S4 standard version is certified with a 5ATM waterproof rating but is not certified for diving and has never claimed to have diving capabilities [4]. - The Xiaomi Watch S4 Sport is also certified with a 5ATM waterproof rating and has received SGS EN13319 international diving certification, with certification number SZES240500316501 [2][4]. Diving Capabilities - The Xiaomi Watch S4 Sport supports various modes for recreational scuba diving, free diving, and instrument diving, with a maximum depth of 40 meters [5]. - Users are advised to avoid exposure to hot showers, saunas, hot springs, diving from heights, high-pressure washing, and direct impacts from fast-flowing water when using the watch [5]. Customer Service Response - In a specific case mentioned, a user with the Xiaomi Watch S4 Sport had their product assessed and found to meet warranty conditions, leading to the replacement of the front display module and waterproof gasket, restoring its "diving function" [5]. - The company acknowledges that the communication from service personnel regarding the cautious observation of the product's performance after repair was not sufficiently clear, which led to user concerns about future diving scenarios [5].