Core Viewpoint - A system failure at the travel service platform "航旅纵横" led to widespread misinformation regarding flight cancellations, causing users to incur additional costs for ticket price differences and cancellation fees [1][4]. Group 1: Incident Overview - On November 29, users received notifications about flight cancellations from 航旅纵横, which were later found to be incorrect due to a system malfunction [1][4]. - Affected users reported financial losses, including a cancellation fee of 350 yuan when they attempted to rebook flights based on the erroneous notifications [2][4]. Group 2: Company Response - 航旅纵横 acknowledged the system failure and stated that the issue has been resolved, but emphasized that the flight information provided is for reference only and users should verify with airlines directly [4]. - The customer service team indicated that they would not compensate users for the additional costs incurred due to the misinformation [4]. Group 3: Company Background - 航旅纵横 is a mobile service product launched by China Civil Aviation Information Network Co., Ltd., which provides comprehensive travel information services from preparation to arrival [10]. - The company is a state-owned enterprise established in 2001, serving major domestic airlines and airports, with a network covering 300 domestic and 80 international cities [10].
“您的航班已取消！”航旅纵横大面积误发通知，客服：信息仅供参考，无法赔