破除保健品消费信任迷雾，京东健康的驭势增长

Core Insights - The article emphasizes the increasing importance of quality and trust in the competitive health supplement market, highlighting the rapid growth and changing consumer behavior in this sector [2][5][17]. Market Growth and Trends - The Chinese health supplement market is projected to exceed 400 billion RMB by 2025, with online sales channels rising from less than 30% in 2019 to nearly 60% currently, surpassing traditional sales channels [4][5]. - JD Health has reported a significant increase in its market share and annual repurchase rates, with Q3 growth reaching three times the expected growth for 2024 [5][7]. Consumer Behavior - Consumers are becoming more discerning, often researching ingredients and formulations before purchasing health supplements, indicating a shift towards informed decision-making [9][10]. - The article notes that while consumers like Zhang Tao with a biological background are rare, there is a growing demand for easy access to reliable product information [10]. AI and Technology Integration - JD Health has developed an AI nutritionist system to assist consumers in selecting suitable health products, which has shown to outperform human nutritionists in knowledge and response quality [10][11]. - The AI nutritionist has handled approximately 95% of professional consultations in the health supplement category, serving over 20 million users annually [11]. Evidence-Based Nutrition System - JD Health is establishing an evidence-based nutrition system to validate the efficacy of health supplements, aiming to provide consumers with scientifically backed product recommendations [13][28]. - The company is implementing a "28-day ineffective return" policy and other guarantees to enhance consumer trust and encourage purchases [13]. Strategic Partnerships and Brand Development - JD Health has launched the S100 project, collaborating with 100 leading health supplement brands to enhance product offerings and marketing strategies [26][28]. - The company is focusing on deepening partnerships with brands to optimize product development based on consumer insights, as demonstrated by successful product launches like high-purity fish oil [29][30]. User Engagement and Marketing Strategies - JD Health is shifting its marketing focus from merely acquiring traffic to fostering long-term user relationships, emphasizing the importance of brand loyalty and user retention [18][26]. - The company is leveraging personalized marketing strategies to convert potential customers into loyal users, enhancing sales conversion rates [22]. Future Outlook - JD Health plans to invest 1.6 billion RMB in marketing resources by 2026, targeting key areas such as child and adolescent development, joint health, and anti-aging products [32]. - The company aims to build a sustainable growth model based on consumer trust and scientific validation, positioning itself as a leader in the health supplement market [33].