十年三次跃迁：转转重模式构起护城河

Core Viewpoint - The article emphasizes the importance of "user trust" as a central theme for the company over the past decade and as a key factor for its future growth [2][4]. Group 1: Strategic Transition - In September, the company announced the closure of its C2C marketplace, a significant move given that this model was foundational to its business [3][6]. - The CEO highlighted that this decision, while seemingly self-sabotaging, is a necessary strategic focus, marking a shift from C2C to a C2B2C model [3][4]. - The company has undergone three major identity transformations: entering the second-hand market as an e-commerce platform in 2015, transitioning to a circular economy enterprise by the end of 2022, and now fully embracing the "official verification" model [3][4]. Group 2: User Trust and Market Position - The company has built a reputation as a "heavy industry company" by establishing barriers through quality inspections, on-site recycling, and physical stores [4][19]. - Over the past decade, the company has created a new supply that has increased consumer demand for second-hand goods, particularly among those who were previously hesitant to purchase them [4][34]. - The CEO acknowledged that the C2C experience was inferior to competitors like Xianyu, leading to a fundamental conflict with the company's focus on trust [11][13]. Group 3: Operational Changes and Innovations - The company has shifted its resources away from C2C operations, with the majority of its team now focused on the "official verification" process [9][19]. - The establishment of quality inspection centers and the introduction of on-site recycling services have significantly improved user satisfaction, as evidenced by a rise in NPS scores [20][23]. - The company has successfully integrated its online and offline operations, enhancing efficiency and customer experience [29][32]. Group 4: Future Directions - The company aims to expand its offerings beyond 3C products to include luxury second-hand items, reflecting a shift in consumer demographics and preferences [27][32]. - The integration with Hongbulin has been strategically planned to avoid past mistakes, focusing on building a strong brand identity and enhancing operational efficiency [29][30]. - The company continues to invest in technology and service improvements to enhance user experience and maintain its competitive edge in the second-hand market [42][43].