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Core Viewpoint - The gas industry is undergoing a digital transformation, leveraging AI, big data, and IoT technologies to enhance safety services and create a comprehensive protection network for gas supply [4][7][11]. Group 1: Digital Transformation in Gas Industry - The gas industry is shifting from traditional manual inspections to automated systems using drones and AI for real-time risk identification and data analysis, significantly reducing inspection time from one hour to a few minutes [4][6]. - Major gas companies in China are embracing technological changes, moving from isolated innovations to comprehensive smart infrastructure, with a focus on data and AI-driven upgrades [4][7]. Group 2: User Experience and Service Innovation - The introduction of the "Gas Steward" service model is reshaping user perceptions, providing personalized and efficient service through a digital toolchain that includes WeChat, apps, and mini-programs [6][7]. - The "Gas Steward" app has been implemented across 41 regional companies, handling peak workloads of 149,000 work orders daily, enhancing user experience by minimizing the need for customers to visit service centers [6][7]. Group 3: Safety Management Evolution - The gas safety management is transitioning from a reliance on manual inspections to a technology-driven approach, with AI and IoT enabling proactive risk warnings rather than reactive responses [9][10]. - The integration of advanced technologies, such as L4 autonomous driving for gas pipeline inspections, is enhancing safety measures, with significant capabilities in detecting trace gas concentrations [10]. Group 4: AI and Core Competitiveness - The integration of AI and big data is redefining the core competitiveness of gas companies, shifting their role from mere energy suppliers to ecosystem builders, focusing on personalized service and energy efficiency [11]. - The future of gas services is expected to evolve towards customized solutions based on user habits, enhancing the overall user experience and operational efficiency [11].