瑞幸上线AI监控，店员、顾客谁最害怕？

Core Viewpoint - Luckin Coffee has re-entered the US stock market and is implementing AI surveillance in its stores, raising concerns about employee privacy and operational efficiency [5][9][19]. Group 1: AI Surveillance Implementation - Luckin Coffee is installing AI cameras in its stores, which has caused unease among consumers regarding privacy and the potential disappearance of non-standard orders [6][7]. - The AI surveillance aims to enhance hygiene standards, operational processes, and employee management, reflecting a shift towards stricter oversight of staff [8][22]. - The cameras are designed to monitor employee actions closely, with the potential to automatically flag any irregularities, thus increasing pressure on employees [14][25]. Group 2: Competitive Landscape - The coffee industry is experiencing intense price competition, with rivals like Kudi and Lucky Coffee offering lower prices and faster expansion, which is impacting Luckin's market share [9][30]. - Kudi recently launched a promotional campaign offering classic American coffee for 5.9 yuan, while Lucky Coffee has an average price of 6.9 yuan in first-tier cities, further challenging Luckin's pricing strategy [30][32]. - Luckin's current pricing strategy, often pegged at 9.9 yuan, is becoming less competitive as many of its products exceed this price point [33]. Group 3: Employee Impact and Operational Efficiency - The introduction of AI surveillance is seen as a method to reduce costs and improve efficiency by increasing employee productivity, although it has led to dissatisfaction among staff [28][38]. - Reports indicate that employees are feeling the strain from increased monitoring and stricter operational standards, leading to a negative work environment [23][25]. - Incidents such as the introduction of ovens in stores have resulted in mixed reactions, with customers pleased but employees expressing concerns about increased workload and stress [38].