CHINA TELECOM(HK:00728) 新华网财经·2025-12-20 02:23Group 1 - The core issue highlighted is the dissatisfaction of users, particularly noted by a prominent figure, regarding the actual internet speed provided by Shanghai Telecom, which falls significantly short of the promised gigabit service [2] - Shanghai Telecom responded to the complaints by emphasizing their commitment to providing high-speed and stable internet services, while acknowledging that various factors can affect Wi-Fi speeds in different rooms of a household [2][4] - The company offers free professional network testing and repair services to address users' connectivity issues, encouraging customers to reach out through official channels for assistance [4] Group 2 - Shanghai Telecom promotes its full optical network products, which include on-site surveys, network planning, and professional wiring services, to enhance user experience [4] - The company reiterates its dedication to customer service and aims to continuously improve service quality and product standards for all telecom users [4]