冲上热搜第一！爱奇艺回应

Core Viewpoint - The incident involving a user who has charged an iQIYI membership for 25 years and faces difficulties in obtaining a refund has gained significant attention, highlighting potential issues in customer service and refund processes within the company [1][4]. Group 1: User Experience and Issues - A user named Mr. Huang reported that his iQIYI membership is set to expire in 2043, indicating a long-term subscription that has raised concerns about the refund process [4][7]. - The user encountered difficulties when attempting to obtain a refund, as the original payment account used for the subscription is no longer active and has been re-registered by another individual [5]. Group 2: Company Response - iQIYI acknowledged the user's refund request and stated that they are investigating the matter, initiating a refund process through the original payment channel [8]. - The company emphasized its commitment to user experience and financial security, indicating that they will ensure the refund is processed safely and in accordance with the user's actual situation [8].