男子“充25年会员退费难”，爱奇艺回应

Core Viewpoint - The incident involving a user who has charged an iQIYI membership for 25 years and faces difficulties in obtaining a refund has gained significant attention, highlighting potential issues in customer service and refund processes within the streaming industry [1][3]. Group 1: User Experience and Refund Issues - A user named Mr. Huang reported that his iQIYI membership is set to expire in 2043, raising concerns about the long-term subscription model and its implications for customer satisfaction [3][5]. - Mr. Huang encountered difficulties when attempting to obtain a refund due to the original payment account being inactive and reassigned to another user, which complicates the refund process [3][6]. - iQIYI responded promptly to Mr. Huang's refund request, indicating that they are initiating a refund process while ensuring the security of the funds, which reflects the company's commitment to user experience and financial safety [6].