Core Viewpoint - The article discusses a legal case involving a customer, Ms. Wu, who sued Tongcheng Travel for excessive ticket change fees, resulting in a court ruling that favored her, requiring the company to refund and compensate her significantly [3][4]. Group 1: Case Details - Ms. Wu and her husband purchased round-trip tickets from Shanghai to Seoul and faced a change fee of 2560 yuan, which was three times the actual cost of 820 yuan [3]. - The court found that Tongcheng Travel's fees were inconsistent with their rules, leading to a breach of contract [3]. - The final compensation awarded to Ms. Wu was 8500 yuan, which included a refund and additional damages [3]. Group 2: Customer Experience - Ms. Wu attempted to change her flight due to a missing passport and found the change fee to be unusually high compared to the actual costs [3]. - Initial explanations from customer service included claims of "upgrading service fees" and later attributed the charges to Southern Airlines, which were proven incorrect upon verification [3][4]. - The customer service eventually admitted to a "backend error" but failed to provide evidence to support this claim [4]. Group 3: Community Response - Many social media users encouraged Ms. Wu to share a detailed guide on how to protect consumer rights based on her experience [5]. - Ms. Wu, who has a legal background, expressed intentions to create a comprehensive guide for others facing similar issues [5].
820元机票改签费被收取2560元，法院判同程退一赔三