Tesla(US:TSLA) 猿大侠·2026-01-02 04:11Core Viewpoint - The article discusses a customer complaint regarding a Tesla Model Y purchase, highlighting issues related to communication and order processing by Tesla's sales staff, as well as the recent upgrades to Tesla's vehicle models [1][4]. Group 1: Customer Complaint - A customer, Ms. Song, ordered a Tesla Model Y Long Range All-Wheel Drive, only to discover that the vehicle was manufactured in June 2025, while an upgraded version was available in July 2025 with improved battery range at the same price [1]. - Ms. Song refused to accept the vehicle, claiming that the sales staff did not inform her about the vehicle's production date and requested a refund of her deposit along with compensation for her travel and accommodation expenses totaling 5,000 yuan [1]. - Tesla responded by stating that the customer voluntarily changed her order to a vehicle that was already manufactured, and acknowledged that the sales staff did not follow the standard confirmation process, leading to internal disciplinary actions and a commitment to improve compliance training [1]. Group 2: Vehicle Upgrades - In July 2023, Tesla upgraded the Model 3 Long Range and the refreshed Model Y Long Range, with the Model 3's price increasing to 285,500 yuan while the Model Y's price remained at 313,500 yuan [4]. - The refreshed Model Y Long Range's battery range increased from 719 km to 750 km, while the Model 3 Long Range's range improved from 713 km to 753 km, both without a price increase [4]. - The refreshed Model Y features a new design inspired by the Cybertruck and includes enhancements such as a new front fascia, redesigned headlights, and a unique rear diffuser [4][5]. Group 3: New Features and Specifications - The dimensions of the refreshed Model Y are 4,797 mm in length, 2,129 mm in width, and 1,624 mm in height, with additional features like ambient lighting, ventilated front seats, and an extended rear seat [5]. - The vehicle is equipped with 16 speakers, standard remote safety airbags, AI hardware, and eight cameras for enhanced safety and functionality [5].