一个商场，全是自助，餐饮人其实也很无奈

Core Viewpoint - The article discusses the rapid growth and popularity of the self-service restaurant model in China, highlighting its appeal to consumers and the strategic shifts by various brands to adopt this model for better customer engagement and operational efficiency [5][10][11]. Group 1: Market Trends - By the end of 2025, the total number of self-service restaurant outlets in China is expected to reach approximately 79,000, with 33,000 new openings in the past year [6]. - In key monitored shopping centers, the proportion of self-service dining outlets is projected to average 15.7% in 2025, an increase of about 0.8 percentage points from 2024 [6]. - Self-service restaurants are increasingly dominating shopping malls, with instances of up to 15 self-service restaurants coexisting in a single mall [7]. Group 2: Consumer Preferences - Consumers are shifting towards self-service dining due to improved quality and environment, with many expressing a preference for self-service options during holidays and gatherings [9]. - The new generation of consumers appreciates the variety and experience offered by self-service dining, viewing it as a way to enjoy diverse culinary options [10]. Group 3: Business Strategies - Major restaurant brands are increasingly integrating self-service models to enhance customer attraction and retention, particularly targeting family and young adult demographics [8][13]. - The self-service model is seen as a solution for various brands facing operational challenges, with some brands launching new self-service concepts to revitalize their offerings [11][15]. - Successful self-service restaurants focus on maintaining high quality and cost-effectiveness, with operational efficiencies allowing for better customer service and management [14][17]. Group 4: Competitive Landscape - The self-service dining market is becoming highly competitive, with many brands offering similar products, leading to a need for differentiation through quality and unique offerings [23]. - Brands are moving away from the traditional "all-you-can-eat" model to focus on quality over quantity, emphasizing a curated selection of high-quality ingredients [24]. - The rise of self-service dining is also seen in various sectors, including hotels and corporate cafeterias, which are adapting to consumer demand for affordable and quality dining experiences [21].