从功效说服到情感共鸣：天猫健康开创滋补行业“情绪价值营销”范式

Core Insights - The growth logic of the health supplement industry has changed, with a shift in communication strategies to better engage younger consumers [2][3] - Young consumers do not reject health supplements; rather, they resist narratives that feel disconnected from their daily lives [4][5] - The industry has historically framed health supplements as serious and professional, which alienates younger audiences [6][10] Group 1: Understanding Young Consumers - Young consumers are not averse to health supplements but are resistant to the detached narratives surrounding them [5][6] - The real challenge lies in how the industry communicates; it needs to resonate with the everyday experiences of young people [6][9] - Tmall Health aims to rebuild the understanding of health supplements by focusing on emotional connections rather than just functional benefits [7][10] Group 2: Emotional Value Marketing - Tmall Health's emotional value marketing strategy seeks to create replicable emotional connections that can draw young consumers closer to health supplements [12][13] - By using emotional resonance as a pre-entry point, Tmall Health effectively engages young consumers who are typically immune to traditional health messaging [13][16] - The success of promotional events, such as the Mid-Autumn Festival and Winter Solstice, demonstrates the effectiveness of embedding emotional value into marketing strategies [14][29] Group 3: Shifting Perceptions of Health Supplements - The perception of health supplements is evolving from a task-oriented approach to a relationship-oriented one, allowing for a more sustainable connection with consumers [30][32] - Tmall Health's approach allows health supplements to be seen as a form of self-care rather than just a remedy for health issues [31][32] - The competitive landscape is shifting, with emotional connection and ongoing engagement becoming key differentiators for brands in the health supplement industry [32][33]