电信BSS转型升级攻坚：是否该拥抱云原生BSS创新？

Core Insights - The article emphasizes the necessity for telecom operators to modernize their Business Support Systems (BSS) to remain competitive in a rapidly evolving market driven by changing customer expectations, the push towards digital services, and the need for operational agility [2][27]. Group 1: Evolution of BSS - The BSS has evolved from simple billing and user management to a complex ecosystem that must support real-time billing, multi-channel customer interactions, and 5G monetization while ensuring compliance and operational efficiency [1]. - Traditional BSS systems struggle to keep pace with the rapid evolution of the telecom industry, leading to a reliance on outdated pricing models and slow service deployment [1][2]. Group 2: Market Opportunities - Telecom operators face new opportunities due to changing customer expectations influenced by technology companies, necessitating personalized, real-time, and consistent service offerings [3]. - The emergence of new business models driven by IoT, AI, streaming, and third-party services is putting pressure on operators to transition to integrated service products through open ecosystems [4]. Group 3: Need for Agility and Resilience - Operators must balance resource scalability with resilience in response to growing consumer demands and complex business models, requiring a shift towards marketing and brand-driven operational capabilities [5]. - Traditional BSS systems are burdened by technical debt, leading to high maintenance costs that can consume up to 70% of IT budgets, thus limiting growth and transformation investments [5]. Group 4: Benefits of BSS Modernization - Operators that have modernized their BSS have seen significant benefits, including a 20-point increase in Net Promoter Score (NPS) due to improved customer experiences and a 20% to 30% reduction in total cost of ownership [7]. - The time to market for new products has been reduced by up to 90%, allowing operators to launch new 5G plans and digital services in days rather than months [7]. Group 5: Key Capabilities for Next-Gen BSS - Five key capabilities are becoming priorities for next-generation BSS platforms: open ecosystems and API platforms, AI and automation, microservices and containerization, scalability and resilience, and low-code/no-code development [8][9][10][11][12]. Group 6: Types of BSS Providers - The article identifies three key types of BSS providers: full-suite BSS leaders, deeply integrated BSS/OSS providers, and cloud-native innovators, each offering different advantages in the modernization journey [14][15][16][17]. Group 7: Considerations for BSS Provider Evaluation - When evaluating BSS providers, operators should consider business capabilities, technical capabilities, enabling services, and commercial viability to ensure alignment with current and future needs [19][20][21][22][23][24]. Group 8: Paths for BSS Transformation - Over 50 telecom operators globally have trialed or adopted cloud-native BSS platforms, with Chinese operators exploring diverse paths for BSS modernization that align with global trends [25].