华住会被约谈

Core Viewpoint - The article discusses the unfair terms in the membership service agreement of Huazhu Club, highlighting the limitations imposed on consumer rights through mandatory arbitration clauses, which may violate consumer protection laws in China [2][5][7]. Group 1: Investigation and Findings - The Beijing Consumer Association conducted an investigation into Huazhu Club's membership service agreement, identifying clauses that potentially infringe on consumer rights by excluding or limiting their main rights [2][5]. - The specific clause in question mandates that disputes be submitted to the Shanghai Arbitration Commission, which restricts consumers' rights to file lawsuits in court as per the Civil Procedure Law of the People's Republic of China [5][7]. Group 2: Rectification Requirements - The Beijing Consumer Association has outlined three specific rectification requirements for Huazhu Club to address the identified issues [8]. - The first requirement is to immediately amend or remove the mandatory arbitration clause within ten working days, ensuring that consumers retain the right to choose between litigation or arbitration for dispute resolution [9]. - The second requirement involves a comprehensive review of all consumer-facing contracts and agreements to eliminate any unreasonable terms that restrict consumer rights [10]. - The third requirement suggests establishing a communication mechanism with consumers to regularly gather feedback and involve them in the formulation or modification of rules affecting their rights [11].