UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 _____________________________________________ Title of each class Trading Symbol(s) Name of each exchange on which registered Class A Common Stock, par value $0.001 per share TWLO New York Stock Exchange FORM 10-Q _____________________________________________ ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended September 30, 2024 ☐ TRANSITION REPORT PURSUANT TO SECTION ...

| --- | --- | --- | --- | |------------------|-------|-------|---------------------------------------| | Q3 2024 | | | | | | | | | | Earnings Results | | | | | | | | | | October 30, 2024 | | | | | | | | | | | | | | | | | | | | | | | ©2024 TWILIO INC. ALL RIGHTS RESERVED | Legal Disclaimer This presentation and the accompanying conference call contain forward-looking statements within the meaning of the federal securities laws, including statements about our future performance and goals. These statements inv ...

Financial Data and Key Metrics - Revenue for Q3 2024 was $1.134 billion, up 10% year-over-year [6] - Non-GAAP income from operations was $182 million, up 34% year-over-year [6] - Free cash flow for the quarter was $189 million, with $775 million generated over the last 12 months [6][40] - Dollar-based net expansion rate was 105%, the best performance since Q1 2023 [32] - Non-GAAP gross profit was $600 million, up 9% year-over-year, with a gross margin of 52.9% [33] Business Line Performance - Twilio Communications revenue was $1.06 billion, up 10% year-over-year, driven by strength in messaging and email [13][29] - Segment revenue was $73 million, flat year-over-year, with improvements in win rates and reduced churn [21] - AI and machine learning integration in products like Verify and SMS Pumping Protection drove growth [14][30] Market Performance - U.S. market continued to show strength, while international volumes and revenue trends improved for the second straight quarter [69] - Political traffic contributed 90 basis points to revenue growth in Q3 but is expected to be immaterial in Q4 [31][66] Company Strategy and Industry Competition - The company is focused on integrating AI and machine learning across its platform to drive personalization and automation [7][8] - Twilio differentiates itself by combining communications with contextual data, enabling deeper customer engagement [10] - The company is well-positioned to capitalize on the AI-driven CPaaS market due to its unique data integration capabilities [9][10] Management Commentary on Operating Environment and Future Outlook - Management highlighted the importance of AI and contextual data in driving future growth and customer engagement [7][10] - The company expects full-year 2025 revenue growth in the range of 7% to 8%, assuming a neutral macro environment [45] - Twilio aims to achieve GAAP operating profitability by 2025 and continues to focus on margin expansion and free cash flow growth [39][45] Other Important Information - The company repurchased over $2.7 billion of shares under its $3 billion share repurchase program, with plans to complete the remaining balance by year-end [41] - Segment infrastructure migration is expected to be completed in Q4, leading to improved gross margins [35] Q&A Session Summary OpenAI Partnership - The partnership with OpenAI is initially focused on voice-based applications but is expected to expand across all channels over time [51] - Revenue impact from AI integrations is not expected to materialize significantly in the near term [51] ISV Channel Growth - The ISV channel is growing faster than the consolidated revenue base and carries higher gross margins [55] - The company has not disclosed the exact contribution of ISVs to overall revenue [55] RCS Adoption - RCS adoption is expected to grow, particularly in industries like airlines, but is not anticipated to significantly impact overall revenue or margins [56][77] Self-Service Journey - The company continues to improve its self-service platform, focusing on reducing friction for developers while maintaining trust and compliance [59][60] Free Cash Flow and Margin Expansion - Free cash flow is expected to track closely with non-GAAP operating income over time, with some variability due to prepayments [64] - Margin expansion is expected to continue, driven by segment breakeven, automation, and workforce optimization [72] 2025 Revenue Guidance - The preliminary 2025 revenue growth guidance of 7% to 8% is based on stabilization in the communications business and progress in segment operations [45][76] AI and Contextual Data - The company sees significant potential in combining AI with contextual data to drive personalized customer interactions across all products [87][88] Flex and AI Integration - Flex performance is strong, with AI integration expected to enhance customer outcomes, particularly in contact center applications [95]

Exhibit 99.1 Twilio Announces Third Quarter 2024 Results • Revenue of $1.134 billion, up 10% year-over-year • GAAP Loss from Operations of $5 million, a $104 million improvement year-over-year • Non-GAAP Income from Operations of $182 million; raised full year guidance to $700 to $710 million SAN FRANCISCO--(BUSINESS WIRE)--October 30, 2024--Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, reported financial results for its thi ...

Twilio Inc. (NYSE:TWLO) Q2 2024 Earnings Conference Call August 1, 2024 5:00 PM ET Company Participants Bryan Vaniman - SVP of IR Khozema Shipchandler - CEO Aidan Viggiano - CFO Conference Call Participants Quinton Gabrielli - Piper Sandler Mark Murphy - JPMorgan Taylor McGinnis - UBS Meta Marshall - Morgan Stanley Ryan Koontz - Needham & Co. Rich Magnus - Wolfe Austin Cole - Citizens JMP Nick Altmann - Scotiabank Yanni Samoilis - Baird Derrick Wood - TD Cowen Billy Fitzsimmons - Jefferies Operator Good day ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 _____________________________________________ FORM 10-Q _____________________________________________ ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended June 30, 2024 ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 001-37806 ____________________________________________ ...

Exhibit 99.1 Twilio Announces Second Quarter 2024 Results • Non-GAAP Income from Operations of $175 million; raised full year guidance to $650 to $675 million SAN FRANCISCO--(BUSINESS WIRE)--August 1, 2024--Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today's leading brands, reported financial results for its second quarter ended June 30, 2024. "We are running the business with increased rigor and discipline, as evidenced by a record quarter of re ...

UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 _____________________________________________ FORM 10-Q _____________________________________________ ☒ QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the quarterly period ended March 31, 2024 ☐ TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File Number: 001-37806 ___________________________________________ ...

Twilio Inc. (NYSE:TWLO) Q1 2024 Earnings Call Transcript May 7, 2024 5:00 PM ET Company Participants Bryan Vaniman - SVP of IR and Corporate Development Khozema Shipchandler - CEO Aidan Viggiano - CFO Conference Call Participants Mark Murphy - J.P. Morgan Meta Marshall - Morgan Stanley Taylor McGinnis - UBS Alex Zukin - Wolfe Research Ryan Koontz - Needham & Company Billy Fitzsimmons - Jefferies Michael Turrin - Wells Fargo Pete Newton - Barclays Arjun Bhatia - William Blair Michael Funk - Bank of America P ...

Q1 2024 Earnings Results ...