Core Viewpoint - The 81890 service hotline in Ningbo's Haishu District has evolved from a citizen assistance platform to a crucial support system for small and medium-sized enterprises (SMEs), addressing their challenges and needs effectively [1][2]. Group 1: Service Development and Impact - The 81890 hotline has been operational for 24 years, handling over 18.6 million citizen requests, and has recently expanded its services to assist SMEs facing various challenges due to intensified market competition [1][3]. - In response to specific needs, such as those from agricultural entrepreneurs like Liu Yijun, 81890 has successfully connected businesses with expert resources and financial institutions, facilitating solutions like tailored loan packages [2][3]. - The hotline has helped approximately 30,000 enterprises overcome difficulties, establishing itself as a key player in improving the business environment in Ningbo [3]. Group 2: Focus on Talent and Credit Repair - A recent survey indicated that 45% of enterprises prioritize talent recruitment and training, prompting 81890 to implement initiatives like "cloud recruitment" to connect job seekers with businesses [4][5]. - The "Hai Xin Fu" credit repair initiative was launched to assist SMEs in restoring their credit status, with 5,633 administrative penalties and 2,600 individual businesses successfully repaired since its inception [5][6]. Group 3: Digital Transformation and Policy Communication - The "e-Enterprise Broadcast" initiative was established to enhance communication of policies to businesses, hosting over 100 live sessions that reached more than 400,000 participants [8][9]. - This digital platform has accelerated the digital transformation of SMEs, providing tailored training and expert consultations to help businesses meet high-tech enterprise application standards [9][10].