Core Insights - The article emphasizes the importance of high-quality after-sales service in the scientific instrument industry, highlighting that proactive customer care enhances user experience and strengthens emotional connections with brands [1]. Group 1: Customer Care Initiative - The "Customer Care Season" is a large-scale public after-sales service event organized by the Instrument Information Network in collaboration with multiple brand partners, now in its fifth edition [1]. - The initiative provides free on-site inspections, remote guidance, and after-sales live broadcasts to users in the scientific and industrial sectors across the country, aiming to improve user experience and address equipment operation challenges [1]. - The event features participation from well-known brands such as Thermo Fisher, Shimadzu, Danaher Group, Jena, and HORIBA, showcasing its strong industry influence and extensive service network [1]. Group 2: Industry Focus - The initiative reflects the industry's high regard for customer value and the ongoing pursuit of service quality [1]. - The proactive after-sales approach and craftsmanship in service delivery are highlighted as key elements in meeting user needs [1].