Core Points - DJI announced price reductions on multiple products ahead of the Double Eleven shopping festival, with discounts reaching up to 1,478 yuan, leading to customer complaints regarding refunds and price adjustments [1] - Customers who purchased the DJI Pocket 3 at Sam's Club within seven days prior to the price drop reported being denied refunds or price adjustments [4][6] - Sam's Club has introduced a special subsidy service for members who purchased the DJI Pocket 3 between October 2 and October 8, allowing them to claim compensation by presenting their purchase receipts before October 31 [4] Group 1 - DJI's price reduction strategy aims to boost sales during the Double Eleven shopping festival [1] - Customers expressed dissatisfaction with the lack of price protection policies at Sam's Club, leading to complaints and requests for refunds [4] - Sam's Club's response includes a commitment to member experience and a special subsidy policy to address customer concerns regarding the recent price drop [4][6] Group 2 - Specific cases of customers attempting to claim refunds or price adjustments were highlighted, showcasing the challenges faced by consumers [4] - The subsidy service is a nationwide policy aimed at ensuring member rights are protected during promotional events [4] - Positive outcomes were reported, with some customers successfully receiving discount vouchers as compensation for the price difference [6]

Core Viewpoint - DJI has announced price reductions on several products, leading to consumer dissatisfaction among those who purchased items shortly before the price drop, prompting calls for price protection and refunds [1][4]. Group 1: Price Reduction Announcement - DJI's official stores on platforms like Taobao and JD.com have announced significant price cuts on various products, including the Osmo Pocket 3, which saw a reduction of up to 900 yuan [1][2]. - The price reduction event is scheduled from October 9 to October 14, with products including outdoor power supplies, gimbals, action cameras, and drones [1]. Group 2: Consumer Reactions - Many consumers expressed frustration over the timing of the price cuts, particularly those who purchased items just before the announcement, as they feel they overpaid [3][4]. - A consumer reported that she was unable to claim a price difference refund due to the expiration of the 7-day price protection policy, highlighting discrepancies between online and offline purchasing experiences [3]. Group 3: Company Response and Legal Context - As of the report, DJI has not provided a unified response to the consumer complaints regarding the price drops [1][4]. - Legal experts indicate that companies have the right to adjust prices without prior notice, and consumer rights vary between online and offline purchases, with online consumers having more protections [4].