Core Viewpoint - The recent upgrade of Liaoning's medical insurance AI digital assistant "Yibaoer (Liaoxiaobao)" enhances user accessibility by introducing WeChat login functionality, allowing insured individuals to easily access AI customer service through official WeChat accounts [1] Group 1: Service Enhancement - The upgrade allows insured individuals to access the AI customer service interface through the WeChat public service account "Liaoxiaobao" with just two simple steps [1] - The AI customer service "Yibaoer (Liaoxiaobao)" now offers both text and voice response options, making the interaction more user-friendly [1] Group 2: Operational Efficiency - The AI service operates 24/7, breaking the limitations of traditional human customer service with limited seating capacity, effectively providing continuous support [1] - The system is designed to deliver precise policy interpretations by utilizing a dynamic knowledge base of medical insurance policies across 14 cities in the province [1] Group 3: Comprehensive Coverage - The intelligent response system covers the entire process from "insurance registration to settlement and inquiry," addressing issues related to cross-city transfers and inaccurate policy interpretations [1]

突破时空约束，实现"全天候"服务响应。从效能提升来看，医保AI客服彻底打破了传统人工客服"坐席数量有限"的瓶颈，构建起7×24小时不间断服务模式， 反映到参保人的体验上，相当于为参保人配备了"24小时不打烊的医保服务专员"，无论是深夜突发急症需查询异地急诊报销政策，还是节假日想了解门诊慢 特病认定流程，参保人均可动动手指即时获取回应。 整合全域资源，实现"精准化"政策解读。依托全省16地市医保政策动态知识库，构建了覆盖"参保—备案—结算—查询"全链条的智能应答体系，用户选择参 保地市，即可精准匹配属地政策并提供专业化解读。对参保人而言，最直接的便利就是跨地域医保咨询更高效，比如青岛参保人在济南就医时咨询备案要 求，AI客服可直接调取青岛异地就医政策，生成清晰的操作指引，避免了传统咨询中"跨地市需多次转接、政策解读不精准"的问题。需要说明的是，医保AI 客服是个新生事物，还需要持续不断地优化完善，为提高问题解答精准度和使用体验感，建议大家提问时尽可能详细地提供参保地、具体业务场景等相关信 息，以便AI客服更有效地回应需求。 齐鲁晚报·齐鲁壹点 孔令茹 9月30日，省政府新闻办举行新闻发布会，邀请省医保局负责同志 ...