Core Insights - JD Health is positioning itself as a leading new medical health service provider in the pet health sector, showcasing its strengths in the pet medicine supply chain and hospital services at the 2025 Upet Pet Life Expo in Beijing [1][3] - The establishment of the "JD Pet Health Good Medicine Alliance" aims to unite industry forces to provide users with more reliable products and services [1] Company Developments - JD Health has completed a comprehensive layout of "medical, testing, medicine, and insurance" in its pet health business, reinforcing its position as a trusted pet health service platform [3] - The company has built the most comprehensive online pet medicine supply chain in the industry, covering 132 pet medicine product approvals, including core categories such as deworming, prescription drugs, and skin care [4] - JD Health's pet medicine sales growth significantly outpaces the industry average, with a 3.6 times increase in prescription food transaction value and over 90% growth in specialized treatment medication sales in 2024 [4] Service Capabilities - JD Health's pet hospital has become the largest and most professional online pet hospital in the industry, with over 5,500 licensed veterinarians and partnerships with over 2,400 offline animal hospitals [5] - The platform offers 24/7 online consultation services, with an average response time of 8 seconds, serving 4.2 million pet owners and achieving a 99.5% order satisfaction rate [5][6] - The use of AI technology in the form of the "JD Medical Inquiry" model allows for automatic responses to 54% of common inquiries, saving pet owners over 6 million in consultation fees annually [6] Ecosystem Development - JD Health is enhancing brand collaboration by leveraging its marketing capabilities, having partnered with over 20 brands to create the "Love Pet Long Companion Day" IP [7] - In 2025, 28 new pet health products will be launched on JD Health's platform, with significant sales achievements already noted for some products [7] - The company aims to build a robust pet health product supply chain and improve its full-cycle service capabilities in collaboration with more brand partners [12] Industry Trends - Industry representatives discussed trends in preventive care, nutrition management, and service experience, emphasizing the need for continuous innovation and quality in pet medicine [9][10] - The online consultation trend is seen as a solution to urgent user needs, breaking spatial and temporal limitations [10]