医院服务优化

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聚焦“就诊寻路”痛点,深圳多家妇幼保健院全面优化院内指引
Nan Fang Du Shi Bao· 2025-08-12 14:42
Core Viewpoint - The "Deep Medical Evaluation" column by Nandu Shenzhen News Center assesses the service quality and management levels of public maternal and child health hospitals in Shenzhen, revealing significant differences in their navigation systems and prompting immediate corrective actions from the hospitals involved [1][2]. Group 1: Evaluation Results - The evaluation focused on four public maternal and child health hospitals, with ratings as follows: Futian Maternal and Child Health Hospital received 4.5 stars, Longhua District Maternal and Child Health Hospital received 4 stars, Shenzhen Maternal and Child Health Hospital received 3.5 stars, and Luohu District Maternal and Child Health Hospital received 3 stars [1]. - The evaluation highlighted issues such as unclear parking guidance and inadequate internal navigation systems, particularly in the underground parking areas [1][2]. Group 2: Hospital Responses - Shenzhen Maternal and Child Health Hospital acknowledged the media's feedback and initiated a comprehensive review and rectification process, including optimizing the underground parking guidance and enhancing internal navigation signs [2][5]. - The hospital plans to install a complete navigation map indicating the path from the parking lot to various buildings by August 30, 2025 [3]. Group 3: Specific Improvements - The hospital has already completed 44 updates to signage within three days of the report, with remaining updates expected to be finalized by the end of August [5]. - Luohu District Maternal and Child Health Hospital is also undertaking a complete review of its signage system, with plans to replace and enhance the existing signs within a week [7]. Group 4: Additional Actions - Longhua District Maternal and Child Health Hospital has made significant improvements to its internal navigation based on feedback, including adding clear directional signs and maps [8][9]. - The hospitals are committed to ongoing improvements in their navigation systems to enhance patient experience and ensure clarity in directions [6].