Core Viewpoint - The article highlights the efforts of Shandong Oil and Gas Company in ensuring a stable and safe supply of natural gas during the Mid-Autumn Festival and National Day celebrations, emphasizing the commitment of employees to maintain service quality and safety standards [1][3][10] Group 1: Safety Measures - The company organized a pre-holiday mobilization meeting to arrange safety production and duty assignments during the holiday period, emphasizing the importance of safety as a lifeline [3] - A comprehensive inspection of facilities was conducted, focusing on key equipment such as pressure regulation devices and emergency shut-off systems, ensuring operational accuracy and readiness [4] - The company established a joint mechanism with firefighting and emergency departments to enhance emergency material reserves and repair equipment, ensuring the safe operation of the gas supply network [4] Group 2: Operational Monitoring - The company’s dispatch center continuously monitors pipeline operation parameters, ensuring stable gas pressure and controllable usage during peak demand periods [5] - Regular inspections of facilities are conducted every four hours, utilizing gas leak detection instruments to ensure safety and operational integrity [5] - The company employs advanced monitoring technologies, including SCADA systems and high-definition cameras, to oversee critical pipeline sections and maintain operational safety [5] Group 3: Customer Service - The company has developed a "four-tier service funnel" model to address customer needs promptly, incorporating intelligent robots, online services, remote video support, and on-site assistance [6] - A dedicated team was formed to ensure new residents in Taiping Town received timely gas service, facilitating the installation of gas appliances and ensuring families could celebrate the holiday together [6] - The company’s commitment to customer satisfaction is reflected in the quick resolution of issues, such as addressing safety lock valve problems for returning users [6] Group 4: Community Engagement - The article emphasizes the role of natural gas sales personnel in creating a secure and warm environment for families during the festive season, showcasing their dedication to service [10] - The efforts of the company are portrayed as a heartfelt tribute to the nation, reinforcing the connection between reliable energy supply and community well-being [10]