Core Insights - Hangzhou Xiaoshan International Airport has launched the first pet waiting lounge in East China, providing comprehensive services for pet air travel, marking a new phase in pet aviation services [2] Group 1: Service Features - The pet waiting lounge offers a one-stop service including waiting, boarding, grooming, and more, significantly simplifying the process for pet owners [2][3] - The lounge is equipped with professional veterinarians to assess pets' fitness for travel, and compliant pet carriers are provided, eliminating the need for owners to purchase their own [3] - The service includes options for door-to-door pet pickup and delivery, enhancing convenience for pet owners [3] Group 2: Customer Experience - The lounge features designated areas for cats and dogs, ensuring each pet has its own waiting space, and offers four core functions: exclusive waiting, boarding care, grooming, and leisure space [4] - In case of flight delays, dedicated staff will provide companionship and playtime for pets, ensuring a comfortable waiting experience [4] - Pet owners are advised to arrive 2-3 hours early for registration, and while waiting in the lounge does not incur additional fees, extra services like boarding and grooming will be charged separately [4] Group 3: Industry Impact - The establishment of the pet waiting lounge at Hangzhou Airport is seen as an innovative pilot project that redefines standards for pet air travel services [4] - Currently, there are four airports in China, including Hangzhou, that have introduced pet waiting lounges, indicating a growing trend in the industry [4] - The airport plans to collaborate with various airlines and industry partners to enhance pet-friendly services in the future [4]