Core Viewpoint - The introduction of the "block malicious customers" feature by Meituan riders aims to protect the rights and well-being of delivery personnel, allowing them to refuse service to abusive customers while ensuring that order fulfillment remains unaffected [2][3][4]. Group 1: Feature Overview - The "block malicious customers" feature has been fully launched nationwide, allowing riders to apply for customer blocking in cases of abuse or harassment [2][3]. - Riders can block up to 2 customers for a period of 365 days, with the option to adjust their block list at any time [3]. - The system will automatically match other riders to ensure that order delivery is not disrupted, utilizing various delivery modes and subsidies [3]. Group 2: Rights and Protections - This feature safeguards the riders' rights, including their right to personal safety and privacy, by allowing them to refuse contact with abusive customers [4]. - It also supports the riders' freedom to choose their service recipients, thus protecting their dignity and reputation against false complaints and unwarranted negative reviews [4]. Group 3: User Feedback and Complaints - Users who feel they have been unjustly blocked can report their concerns through the platform's feedback channels, as they do not have the right to demand specific riders under platform employment conditions [5]. - The platform is obligated to provide a clear complaint mechanism for consumers, and users can also seek third-party assistance for grievances related to blocking [5]. Group 4: Platform Responsibilities - The platform must balance the protection of rider rights with user rights, ensuring that neither party's legitimate interests are compromised [6]. - It is recommended that the platform implement a "dual constraint" mechanism to optimize the blocking feature while maintaining fairness for users [6][7]. - The platform should establish clear rules for consumer complaints to prevent direct conflicts between riders and customers [7].