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三大运营商集体表态
券商中国· 2025-07-23 11:45
Core Viewpoint - The three major telecom operators in China are committing to substantial measures to enhance transparent consumption and simplify service packages in response to common consumer pain points such as confusing subscriptions and unsolicited calls from abroad [1]. Group 1: China Mobile - China Mobile has introduced ten service commitments, including a promise to resolve service requests not effectively handled by the 10086 hotline within 48 hours [2]. - The company will provide 24/7 service through various channels, including the China Mobile App and a dedicated hotline [2]. Group 2: China Telecom - China Telecom has launched nine regulatory measures, emphasizing that user consent is required before activating any telecom services, thereby increasing transparency in the consumption process [3]. - The company will standardize the process for unsubscribing from services and prohibit the sale of unpublicized package products [3]. Group 3: China Unicom - China Unicom plans to significantly reduce the variety and number of service packages, ensuring that pricing information is clearly categorized and displayed [4]. - Key terms in service agreements will be highlighted for easier user recognition [4]. Group 4: Industry Context - The Ministry of Industry and Information Technology initiated the "Clear and Reassuring Use" campaign in April, focusing on issues such as complex packages and unclear charges that consumers frequently report [4]. - As of the end of May, the total number of mobile phone users among the three major telecom companies and China Broadcasting Network reached 1.807 billion, while fixed broadband internet access users totaled 682 million [4].