Core Viewpoint - The local government service platform's evaluation system has a significant flaw where users can only submit "satisfied" ratings (three stars or above), effectively blocking negative feedback and undermining the purpose of the feedback mechanism [1][2][3] Group 1: Evaluation System Issues - Users reported that the evaluation system only allows submission of ratings of three stars or higher, preventing the submission of one-star and two-star ratings [1] - Even when users manage to submit feedback, the displayed evaluation data does not change, indicating that the feedback may not be reaching decision-makers [2] - The issue of selective failure in the evaluation system has been reported multiple times since January 2024, raising concerns about the authenticity of the feedback collected [1][2] Group 2: Implications for Public Service - The inability to submit negative feedback could lead to unresolved issues and an accumulation of dissatisfaction among users, turning the evaluation system into a mere formality [2] - Similar incidents have been reported in other public service evaluation systems, suggesting a broader trend of prioritizing superficial satisfaction over genuine public sentiment [3] - The integrity of the evaluation mechanism is crucial for improving public services, and addressing these system flaws is necessary to ensure that citizens' voices are heard and valued [3]