12月15日，上海市金山区金山卫镇"智汇卫城"小程序2.0全新上线。相比以往，此次新升级的小程序聚 焦百姓日常生活中的"关键小事"，通过数字化手段整合各方资源讯息，打造了一个"民生服务一站汇 聚、社区治理一键参与、政务办事一触直达"的"指尖数字平台"。 在"卫服务"模块，围绕百姓日常需求，按照"医食住行，寓教于乐"理念整合各方资源形成的5大场景功 能，如同一本"民生百事通"，获得了居民点赞。 除了常见的服务类别，金山卫镇立足本土实际，针对城乡居民需求绘制了一本生活中"小修小补"的"电 子地图"，诸如配钥匙、修鞋、裁缝铺、家电维修、开锁、自行车维修等，都能在这里找到。"这类服务 虽小却事关群众日常生活，我们就是想深化15分钟服务圈的内容，为居民'量身定制'一本便民手 册。"金山卫镇社区党群服务中心副主任陆蓓蕾介绍，"小程序制定过程中我们对海量信息资源进行了筛 选、核实，将本地居民最迫切、最实用、最需要的内容呈现出来。" 例如，"卫办事"模块按照"个人办事+法人办事"两方面清晰呈现了相关政策、办理所需材料、受理地 点、办公时间、办理流程等关键内容；"卫治理"则通过民意直通、卫你先锋、结对共建等模块，鼓励村 居民、 ...

Core Insights - The "Haizheng Tong" platform in Hainan Province has integrated over 650 applications and streamlined more than 1,600 internal processes, significantly enhancing government service efficiency [1] - The platform, developed by the Hainan Provincial Big Data Development Center with technical support from Alibaba DingTalk, aims to facilitate digital transformation in government operations [1] - AI technologies are being embedded into key governance and emergency response scenarios, reshaping government collaboration and service models [1] Group 1: Government Digital Transformation - "Haizheng Tong" serves as the sole entry point for government collaboration among public officials in Hainan, promoting a "one-stop" service model for citizens and businesses [1] - The platform has led to a substantial reduction in bureaucratic processes, allowing for quicker service delivery and improved efficiency in handling administrative tasks [1][5] - The integration of AI and data sharing is expected to drive further advancements in governance and public service delivery [1] Group 2: Efficiency Improvements - In Sanya's Yazhou District, the introduction of AI-driven smart work order systems has reduced the time required for processing work orders by 80%, enhancing operational efficiency [2][3] - The accuracy of voice recognition for work order reporting exceeds 90%, and the intelligent dispatch system has improved cross-departmental matching rates to 95% [2] - Daily work order processing volume has increased by 40%, leading to higher citizen satisfaction levels [3] Group 3: Streamlined Service Delivery - The "one matter, one time" service model implemented in Qiongshan District allows residents to complete necessary documentation in a single visit, significantly reducing the time and effort required [4][5] - Since the launch of the system, 92 various types of documents have been processed, resulting in a notable increase in citizen satisfaction [5] - The model emphasizes data sharing and process optimization, transforming the approval process from a sequential to a parallel structure, thereby enhancing efficiency [5]