Core Insights - The introduction of the "Tap to Service" feature in Gaoqiao Town aims to streamline government service processes, making them as convenient as mobile payment systems like Alipay [1][2] - The integration of NFC technology allows citizens to complete identity verification and service requests simply by tapping their smartphones against designated sensors [1][2] Group 1: Service Efficiency - The new NFC-based service channel eliminates the need for cumbersome personal information registration, reducing the time taken from "ten minutes of queuing" to "one second to get a number" [2] - The "Tap to Service" area serves as a digital gateway for high-frequency government services, initially covering 21 services including healthcare, social security, and public security [2] Group 2: User Experience - The initiative not only enhances efficiency but also addresses the needs of less tech-savvy populations, such as the elderly, by providing one-on-one assistance from service staff [2] - Feedback from elderly users indicates that the new system significantly simplifies the process of accessing services, transforming it from a complex task into a straightforward action [2]