Core Points - The incident involving singer Zheng Zhihua at Shenzhen Airport has raised significant concerns regarding the treatment of disabled passengers and the adequacy of airport services [2][5] - Shenzhen Airport has acknowledged the issue and is taking immediate steps to improve the service for passengers with disabilities, particularly those requiring wheelchair assistance [3][6] Group 1 - On October 25, Zheng Zhihua expressed frustration over the lack of humane treatment for disabled passengers at Shenzhen Airport, highlighting difficulties he faced while boarding due to inadequate facilities [5] - Shenzhen Airport's response included a commitment to enhance the service process for wheelchair passengers, such as providing more staff for assistance and testing new boarding devices to address height differences [3][6] - The airport has apologized for the inconvenience caused and is actively seeking feedback to improve the overall travel experience for all passengers [3][6] Group 2 - The incident has sparked discussions about the need for better accessibility and service awareness for disabled individuals in public facilities, as echoed by other individuals with similar experiences [6] - Zheng Zhihua is a well-known Taiwanese singer and songwriter, recognized for his contributions to music, which adds to the public interest in the incident and the airport's response [6]