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【世相百态】消费者维权新范式
Zheng Quan Shi Bao· 2025-05-22 17:32
Group 1 - The rise of collective consumer lawsuits in regions like Chongqing, Jilin, and Guangdong has shown significant results, with Chongqing supporting 100 collective lawsuits involving 3,903 consumers and recovering 19.48 million yuan in damages [1] - Collective action among consumers is reshaping the market power dynamics, allowing consumers to challenge unfair practices by large corporations, as seen in cases like the joint lawsuit against an electrical appliance price monopoly [2] - The emergence of collective consumer rights awareness reflects an innovative social governance model, moving away from traditional government oversight to a self-regulating approach [3] Group 2 - Individual consumers often face high costs and low returns in legal disputes, leading to a 63% abandonment rate in pursuing claims, which has allowed some companies to maintain exploitative practices [2] - Collective lawsuits not only reduce the cost burden on individual consumers but also amplify their voices, leading to significant compensation outcomes, as demonstrated in a case where hundreds of consumers received billions in damages [2] - The current limitations of the representative lawsuit system in China highlight the need for expanded applicability, clearer qualifications for consumer organizations, and improved incentive mechanisms to foster a more robust collective rights awareness among consumers [3]