Core Viewpoint - The Beijing Municipal Market Supervision Administration has issued a reminder to electric bicycle charging facility operators and property service units to implement price separation, strictly mark prices, and advocate for lower charging service fees due to widespread complaints about unreasonable charging practices [1][12]. Summary by Relevant Sections Charging Fees and Complaints - Charging service fees in some areas are reported to be several times higher than the actual electricity costs, leading to significant complaints from residents [1][7]. - For instance, a resident in Shenzhen reported a charging fee of 6.93 yuan for 1.36 kWh, where the electricity cost was only 1.43 yuan, indicating a service fee that is over five times the electricity cost [1][2]. Operational Issues - Residents have expressed frustration over the lack of communication from new charging operators regarding fee structures, with some operators not providing clear billing details [4][11]. - Complaints also include slow customer service responses and issues with refund processes, with some residents unable to reach customer support [7][10]. Regulatory Environment - The upcoming policy from the National Development and Reform Commission and the State Administration for Market Regulation mandates a "price separation" for charging fees, requiring distinct pricing for electricity and service fees starting January 1, 2025 [12][15]. - Local regulatory bodies are facing challenges in enforcing price transparency and addressing complaints about high service fees and unclear pricing mechanisms [12][15]. Industry Perspectives - Charging operators justify high service fees by citing costs related to equipment procurement, site leasing, and maintenance, with a single charging station costing over 800 yuan [11]. - There is a call for clearer pricing standards and potential maximum limits on service fees to ensure fair competition and consumer protection [15].