Core Viewpoint - Shenzhou Car Rental has announced a comprehensive upgrade of its travel services, introducing a six-part quality service system aimed at enhancing safety, transparency, and user experience in the car rental industry [1][2]. Group 1: Service Upgrades - The six commitments include "Safe Travel," ensuring all vehicles undergo full inspections before rental and providing timely assistance in case of breakdowns [2]. - "Peace of Mind Rental" focuses on transparent pricing, breaking down rental fees and service charges to eliminate hidden costs [2]. - "Dirty Must Compensate" enforces a zero-tolerance policy for cleanliness, offering compensation of three times the cleaning fee if vehicles are not up to standard [2]. Group 2: User Experience Enhancements - "Return Anywhere" allows for vehicle returns in over 360 cities, catering to the needs of cross-city travel and flexibility [2]. - "Long Distance Delivery" extends service reach by providing vehicle delivery and pickup at specified locations [2]. - "Worry-Free Throughout" ensures a 24-hour customer service team is available to address any travel-related issues promptly [2]. Group 3: Industry Context - Shenzhou Car Rental operates a fleet of over 190,000 vehicles and has approximately 180 million registered users, with service points located at airports, high-speed rail stations, and key business districts [3]. - As an industry leader, Shenzhou Car Rental's systematic approach to service standards aims to build trust and create competitive barriers, addressing long-standing issues of safety, transparency, convenience, and after-sales service in the rental market [3]. - The implementation of the national standard for car rental services, effective from November 1, accelerates the industry's move towards a more regulated and user-centric ecosystem [1][3].