Group 1 - The 2025 China National Petroleum Fourth Technical Skills Competition for Pipeline Gas Customer Service Staff is held in Zibo, Shandong, focusing on enhancing service quality and efficiency in the natural gas industry [1][3] - The competition emphasizes the integration of online and offline services, responding to the growing demand for efficient and convenient customer service in the urban gas industry [3][11] - A total of 82 participants from 28 units, including companies from Southwest Oilfield and North China Oilfield, are competing, showcasing their skills through theoretical and practical assessments [6][11] Group 2 - The competition aims to improve the professional capabilities of customer service personnel and establish a comprehensive "big customer service" system [3][11] - Judges with over 10 years of experience ensure fairness and rigor in the competition, with assessments based on real-world scenarios and practical skills [4][6] - The event includes innovative assessments such as online troubleshooting for residential gas equipment and sales processes, aligning with current customer service needs [11]