Core Viewpoint - The online precious metals market is facing significant issues, including complaints about counterfeit products and delayed shipments, prompting the platform to initiate a comprehensive investigation into the involved merchants [1] Group 1: Consumer Complaints - Numerous consumers have reported issues such as counterfeit silver bars and delayed shipments, leading to financial losses [1] - A specific case involves a consumer in Tianjin who lost 30,000 yuan due to a delayed shipment of a 100,000 yuan silver order, while the merchant claimed that not shipping was more profitable [1] - Another consumer from Changchun reported that a 100-gram silver bar was actually a copper-zinc alloy, and the merchant subsequently disappeared [1] Group 2: Platform Response - The platform has acknowledged receiving multiple complaints and will conduct a thorough investigation of the involved merchants [1] - Merchants found to have violated regulations will face strict penalties, including the removal of non-compliant products, suspension of store accounts, and forfeiture of merchant deposits [1] - The platform will also report relevant leads to market regulatory authorities and cooperate with them in subsequent enforcement actions [1]